Frequently Asked Questions

Yes, absolutely. Every member of the Tidy Tribe team undergoes a thorough criminal background check before their first day on the job, giving you complete peace of mind when our team is in your home or business.

No, you do not need to be home. Many of our clients provide us with a key or entry code so we can clean while they are at work or running errands. We handle your home with the highest level of trust and care. If you prefer to be home during your first clean, that is perfectly fine too.

Yes. We use only Health Canada-approved, eco-conscious cleaning products that are effective on dirt and bacteria but free from harsh chemicals, toxic residues, and artificial fragrances. Our products are safe for children, pets, and family members with allergies or asthma. Fragrance-free options are available on request.

We serve all four Calgary quadrants: NE, NW, SE and SW. Our team is available Monday to Saturday, 8:00am to 5:00pm, and you can choose your quadrant during online booking so we route the right team to your home.

A deep clean covers everything in a standard clean plus the areas that build up over time: inside the oven, fridge and microwave, grout scrubbing in bathrooms and kitchens, behind and under furniture and appliances, inside cabinets, light fixtures and ceiling fans, window sills and tracks, baseboards and door frames, and wall spot cleaning. Depending on the size and condition of your home it typically takes four to eight hours.

Our packages start at $90 for a Basic clean, $130 for our most popular Standard clean, $175 for Premium and $220 for a full Deep Clean, plus 5% GST. Recurring clients save 20% on weekly, 15% on biweekly and 10% on monthly visits. Your exact total depends on the size of your home and any add-ons, and you always see the full price upfront before you confirm your booking.

Our pricing is based on the size of your home (number of bedrooms and bathrooms), the type of clean selected (standard, deep clean, move-out, etc.), and any add-ons you choose. You will always see your total price upfront before confirming your booking. No hidden fees or surprise charges.

No. Eco-friendly, Health Canada-approved products are standard with every Tidy Tribe clean at no additional cost. We believe responsible cleaning should be the default, not a premium upgrade.

Yes. Clients who book recurring weekly or biweekly services receive a loyalty discount applied automatically to every visit. The more frequently you book, the better the rate. Ask our booking team about current recurring-service pricing when you get your quote.

We accept all major credit cards (Visa, Mastercard, American Express), Interac e-Transfer, and cash. Payment is processed after your clean is completed and you are satisfied. We can also set up automatic billing for recurring service clients.

We recommend booking at least 48 to 72 hours in advance for standard residential cleans. For deep cleans, move-out cleans, or commercial services, three to five business days notice is preferred. During peak seasons (spring and pre-holiday), earlier booking is strongly advised. Last-minute requests are accommodated based on availability.

We ask for at least 24 hours notice for cancellations or changes. Cancellations made with less than 24 hours notice may be subject to a late-cancellation fee. We understand that life happens. If you have an emergency, please contact us as soon as possible and we will do our best to accommodate you.

Yes. You can reschedule your booking at any time through your online account or by contacting our booking team. Rescheduling is free of charge when done at least 24 hours before your scheduled appointment. We will do our best to find a new time that works perfectly for you.

Same-day cleaning is available on a limited basis depending on team availability in your area. Contact us directly by phone for the fastest response on same-day requests. We always do our best to accommodate urgent needs, especially for move-out situations with tight landlord deadlines.

Yes. Our team arrives with everything needed for your clean, including eco-friendly, Health Canada-approved products and HEPA-filter vacuums. If you prefer we use a specific product you supply, or need a fully fragrance-free clean, just note it on your booking and we will accommodate you.